Payment Policy

1. Pricing Structure

All editing and proofreading services offered by ClearifyText.com are charged on a per-page basis. Our standard pricing begins at $5.00 USD per page for basic proofreading services, with rates varying based on the specific service tier selected.

The final price for your order is determined by several factors, including but not limited to:

• Document type and subject matter complexity
• Level of editing required (proofreading, copy editing, substantive editing, or developmental editing)
• Requested turnaround time and delivery deadline
• Total document length and page count
• Special formatting or citation style requirements
• Additional services such as plagiarism checking or formatting

All prices displayed on our website are in United States Dollars (USD) unless otherwise specified. Price quotes provided during the order process are valid for 24 hours from the time of issuance. We reserve the right to modify our pricing structure at any time, though any changes will not affect orders that have already been confirmed and paid for.

2. Accepted Payment Methods

ClearifyText.com accepts a variety of secure payment methods to ensure convenience for our global clientele. Currently accepted payment options include:

• Major credit cards (Visa, MasterCard, American Express, Discover)
• Debit cards with Visa or MasterCard logos
• PayPal and PayPal Credit
• Apple Pay and Google Pay (where available)
• Bank transfers for orders exceeding $500 USD (subject to approval)

All payments must be submitted in full prior to the commencement of any editing work. We do not offer payment plans or installment options for individual orders. Corporate clients with established accounts may be eligible for invoicing arrangements upon approval.

3. Payment Processing and Confirmation

Upon submission of your payment, our system will process the transaction through our secure payment gateway. You will receive an automated email confirmation within minutes of successful payment processing. This confirmation will include your order number, payment receipt, and estimated delivery timeline.

Please note that payment processing times may vary depending on your financial institution and the payment method selected. Credit and debit card transactions are typically processed immediately, while bank transfers may require 1-3 business days to clear.

If you do not receive a payment confirmation email within 30 minutes of completing your transaction, please check your spam folder and then contact our support team at support@clearifytext.com with your transaction details.

4. Cancellation Policy

We understand that circumstances may change, and we strive to accommodate cancellation requests whenever possible. Our cancellation policy is structured as follows:

• Full refund (100%): Cancellations requested before any editing work has commenced on your document.
• Partial refund (50%): Cancellations requested after work has begun but before 50% completion of the editing process.
• No refund: Cancellations requested after 50% or more of the editing work has been completed, or after the final delivery has been made.

To request a cancellation, please contact our customer support team immediately via email at support@clearifytext.com or through your account dashboard. Include your order number and the reason for cancellation in your request. Cancellation requests are processed within 24-48 business hours.

5. Revision and Satisfaction Guarantee

ClearifyText.com is committed to delivering high-quality editing services that meet your expectations. If you are not satisfied with the edited document, we offer the following revision options:

• Free revisions: One round of revisions is included with every order, provided the revision request is submitted within 7 days of delivery and does not significantly alter the original scope of work.
• Additional revisions: Subsequent revision requests may incur additional charges based on the extent of changes required.
• Quality guarantee: If our editing fails to meet the standards outlined in your service agreement, we will re-edit the document at no additional cost or provide an appropriate refund.

Revision requests must be submitted in writing through your account dashboard or via email, clearly specifying the areas requiring attention and any specific concerns.

6. Refund Policy

Refunds are processed in accordance with the following guidelines:

• Refunds are granted when services were not delivered as specified in the order agreement.
• Refunds may be issued if a technical error on our platform prevented successful delivery or completion of your order.
• Refunds are processed to the original payment method used for the transaction.
• Refund processing typically takes 5-10 business days, though the actual time for funds to appear in your account may vary depending on your financial institution.

Refunds will not be granted for services that have been fully delivered and meet the specifications outlined in the original order. Disputes regarding quality must be submitted through our revision process before a refund request can be considered.

To request a refund, please contact our support team at support@clearifytext.com with your order number, transaction details, and a detailed explanation of your refund request.

7. Payment Security and Data Protection

The security of your financial information is of paramount importance to ClearifyText.com. We implement industry-leading security measures to protect your payment data:

• PCI DSS Compliance: All payment transactions are processed through payment providers that are fully compliant with the Payment Card Industry Data Security Standard (PCI DSS).
• SSL Encryption: Our website uses 256-bit SSL encryption to protect all data transmitted between your browser and our servers.
• No Card Storage: We do not store credit card numbers, CVV codes, or other sensitive payment information on our servers. All payment data is handled exclusively by our certified payment processors.
• Fraud Prevention: We employ advanced fraud detection systems to protect both our customers and our business from unauthorized transactions.

For additional information about how we handle your personal data, please refer to our Privacy Policy.

8. Currency and International Transactions

All transactions on ClearifyText.com are processed in United States Dollars (USD). If you are paying from a non-USD account, your financial institution will convert the transaction amount according to their current exchange rates. Please note that:

• Exchange rates are determined by your card issuer or bank, not by ClearifyText.com.
• International transactions may incur foreign transaction fees imposed by your financial institution.
• The amount charged to your account may differ slightly from the displayed price due to exchange rate fluctuations.

We recommend contacting your financial institution for information about any fees or charges that may apply to international transactions.

9. Disputed Transactions and Chargebacks

If you believe a charge to your account is incorrect or unauthorized, please contact our support team before initiating a chargeback with your financial institution. We are committed to resolving any payment disputes fairly and promptly.

Please note that initiating a chargeback for services that were delivered as specified may result in the suspension of your ClearifyText.com account pending investigation. We reserve the right to pursue recovery of any amounts owed through appropriate legal channels.

10. Contact Information

For any questions, concerns, or inquiries regarding this Payment Policy or your transactions with ClearifyText.com, please contact our customer support team:

• Email: support@clearifytext.com
• Response Time: We aim to respond to all inquiries within 24-48 business hours.

When contacting us regarding a payment issue, please have your order number and transaction details readily available to expedite the resolution process.

11. Policy Updates

ClearifyText.com reserves the right to modify this Payment Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about our payment terms and conditions.

Your continued use of our services following the posting of changes constitutes your acceptance of such changes. If you do not agree with the modified terms, please discontinue use of our services.